25. 04. 2025.
If you are the owner or manager of a hospitality establishment – whether it's a restaurant, café, bar, or something else – one thing is certain: control by a tourist or other inspection can happen at any time. And when it does, it's important to be fully prepared to avoid unpleasant situations, fines, or even temporary closure of the facility.
SIGN AT THE ENTRANCE – FIRST IMPRESSION MATTERS
At the very entrance of the facility, there must be a sign with the category label, along with the company name, name of the facilirty and working hours.
ALL ROOMS MUST BE CLEARLY MARKED
This means you need to clearly label:
ALL DOCUMENTS – THERE IN THE FACILITY
The operating license must be kept in the establishment. Don’t store it at home or with your accountant – it must be readily available during any inspection.
FISCAL CASH REGISTER – MANDATORY EQUIPMENT
The cash register must be legally registered, and every customer must receive a receipt. There are no excuses like “I forgot” or “they didn’t want one.”
MENU – MUST EXIST IN PHYSICAL FORM
A digital menu via QR code is a great thing – but it's not enough. You are required to have printed menus, in accordance with the number of tables in the venue.
EXPIRY DATES AND LABELS – UNDER CONTROL
All products in use must have:
In the kitchen, you must also have food preparation standards with accurate portion sizes.
COMPLAINT BOOK – MANDATORY
The complaint book must be:
LEGAL NOTICES
You are required to display the following in a visible place:
ACCESS FOR PERSONS WITH DISABILITIES
The building must provide access for persons with disabilities – at least one ramp, if no other option is available.
NOISE CONTROL
If your business operates late into the night, you must have noise protection measures in place to avoid disturbing public peace.
EMPLOYEE ORGANIZATION
Each employee must have:
In addition, the venue must have an officially manager.
FIRE SAFETY AND HYGIENE
WHAT HAPPENS IF THE INSPECTOR FINDS IRREGULARITIES?
If irregularities are found, the tourism inspector may issue a fine or temporarily shut down the facility until everything is brought into compliance.
This is why you shouldn't rely on luck – it's better to organize everything on time and ensure you’re fully compliant with the law.
For more detailed information about the tourism inspection process and the regulations for hospitality businesses, feel free to contact us via email at accounting.services@perfectum.me or by phone at +382 67 038 802.
